Privacy Policy

Last Updated: 02 July 2024


Welcome to Chalkie (http://chalkie.ai/). This privacy notice tells you what to expect us to do with your personal information.


Contact details

49 Rustlings Road, SHEFFIELD, S11 7AA, GB

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information, including registration details

  • Marketing preferences


We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

  • Contract


Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent


Where we get personal information from

  • People directly

  • Third parties: Google

How long we keep information

View our Data Retention Schedule for more information.

Who we share information with

Data processors:


OpenAI

This data processor does the following activities for us:
OpenAI responsible for providing text content based on user inputted requests for lesson content.
Chalkie only shares user inputted data on lesson topics and content. Chalkie does not share any of the following information with OpenAI:

  • Names and contact details

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Website user information (including user journeys and cookie tracking)

Digital Ocean

This data processor does the following activities for us:
Digital Ocean responsible for website hosting and data storage

Google
This data processor does the following activities for us:
Google responsible for providing authorisation features and Google Slides export functionality.

Chalkie's use and transfer to any other app of information received from Google APIs will adhere to

Google API Services User Data Policy, including the Limited Use requirements.


Microsoft
This data processor does the following activities for us:
Microsoft Clarity responsible for user journey and behaviour tracking


YouTube API Services

Our services may use YouTube API Services to enhance functionality, such as embedding YouTube videos or retrieving YouTube content. By using our services, you also agree to be bound by the YouTube Terms of Service.

Chalkie's use and transfer of information to any other app received from YouTube API Services will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

For more information on how YouTube collects and processes data, please refer to Google’s Privacy Policy.


Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.


Your data protection rights

Under data protection law, you have rights including:


Your right of access - You have the right to ask us for copies of your personal data.


Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.


Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.


Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.


Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.


Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.


Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.


How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.


The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint


Thank you for using Chalkie!

Chalkie AI Ltd. 2024

49 Rustlings Rd, Sheffield, S11 7AA, UK

Chalkie AI Ltd. 2024

49 Rustlings Rd, Sheffield, S11 7AA, UK

Chalkie AI Ltd. 2024

49 Rustlings Rd, Sheffield, S11 7AA, UK