Privacy Policy
Last Updated: 02 July 2024
Welcome to Chalkie (http://chalkie.ai/). This privacy notice tells you what to expect us to do with your personal information.
Contact details
49 Rustlings Road, SHEFFIELD, S11 7AA, GB
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Payment details (including card or bank information for transfers and direct debits)
Account information
Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Payment details (including card or bank information for transfers and direct debits)
Account information, including registration details
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
IP addresses
Website and app user journey information
Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Where we get personal information from
People directly
Third parties: Google
How long we keep information
View our Data Retention Schedule for more information.
Who we share information with
Data processors:
OpenAI
This data processor does the following activities for us:
OpenAI responsible for providing text content based on user inputted requests for lesson content.
Chalkie only shares user inputted data on lesson topics and content. Chalkie does not share any of the following information with OpenAI:
Names and contact details
Payment details (including card or bank information for transfers and direct debits)
Account information
Website user information (including user journeys and cookie tracking)
Digital Ocean
This data processor does the following activities for us:
Digital Ocean responsible for website hosting and data storage
Google
This data processor does the following activities for us:
Google responsible for providing authorisation features and Google Slides export functionality.
Chalkie's use and transfer to any other app of information received from Google APIs will adhere to
Google API Services User Data Policy, including the Limited Use requirements.
Microsoft
This data processor does the following activities for us:
Microsoft Clarity responsible for user journey and behaviour tracking
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Thank you for using Chalkie!